Getting started

Questions about beginning counselling and what to expect.

The first step is to book a free 15-minute virtual consultation through Jane. If we decide to work together, you can then book your first counselling session.

There’s no obligation to book a counselling session after the consultation.

The free consultation is a time for us to connect before you begin counselling. Consultations take place virtually through Jane. You can ask questions, tell me a little about what you’re looking for support with, and get a sense of whether I might be the right counsellor for you.

The consultation is not a counselling or therapy session. Its purpose is to help you decide whether you would like to work with me and to give us time to discuss any questions before you book.

We can also talk about things such as scheduling, in-person or virtual sessions, fees, insurance, and direct billing.

There’s no obligation to book a counselling session afterward. If we decide that working together isn’t the best match, I can suggest other counsellors who may be a better match for what you’re looking for.

Your first session is a time to begin exploring what has brought you to counselling. We’ll talk about what you’re experiencing and what you would like support with or would like to change.

You don’t need to arrive knowing exactly what to say or what your goals are. We can figure that out together, and there is no expectation that you tell your whole story in the first session.

We’ll work at a pace that feels manageable and begin exploring what matters most to you, what you would like to focus on in counselling, and where you may want more support or flexibility.

Choosing a counsellor is personal. Your free consultation can give you an initial sense of how I work, whether my approach makes sense to you, and whether you feel comfortable enough to continue.

The right counsellor for you should be someone with whom you feel understood, respected, and comfortable being yourself, and the conversations should feel useful and connected to what brought you to counselling.

You’re always welcome to talk with me about how counselling is going. If something isn’t working for you, we can talk about it openly and make adjustments where possible.

Counselling with Alicia

Learn more about my qualifications, approach, and the concerns I support.

I hold a Master’s degree in Counselling Psychology, which provided advanced counselling skills and training, as well as a Bachelor of Arts in Psychology, which gave me a strong foundation in psychology and human behaviour.

I am also a Canadian Certified Counsellor (CCC) and draw primarily from Acceptance and Commitment Therapy (ACT) in my work. ACT offers practical ways to respond differently to difficult or unwanted thoughts, emotions, and experiences while building greater psychological flexibility and staying connected to what matters to you.

I find ACT particularly valuable when working with chronic pain, long-term health conditions, disability, and other ongoing challenges. Some circumstances cannot be changed, including permanent or long-term conditions and the effects of systemic barriers and discrimination. Counselling grounded in ACT focuses on what is within your control, how you want to respond to what you are facing, and how you can continue building a meaningful life around what matters to you.

I support adults, including older adults, with a range of concerns, including anxiety and difficult emotions, chronic pain, medical conditions, injury or disability, trauma, and experiences related to ADHD, Autism, or AuDHD.

Counselling can also be helpful when you’re feeling stuck, overwhelmed, disconnected from what matters to you, or trying to adapt to circumstances that are difficult to change or cannot be changed.

My approach is collaborative, trauma-informed, and grounded in Acceptance and Commitment Therapy (ACT). We can focus on practical strategies, greater self-understanding and self-compassion, and building more flexibility in how you respond to difficult or unwanted experiences.

I also work with clients who choose long-term maintenance counselling. For some people, particularly those living with ongoing health conditions, chronic pain, disability, or other long-term challenges, counselling can provide a consistent place to check in, maintain helpful strategies, navigate changes as they arise, and stay connected to what matters to them.

Acceptance and Commitment Therapy (ACT) is an evidence-based approach that combines conversation with practical exercises during sessions. The exercises are usually woven naturally into our conversations and the work we do together.

We might talk through what you’re experiencing, notice patterns in how you respond to difficult thoughts or feelings, and try exercises that involve mindfulness, perspective-taking, values, or relating differently to difficult internal experiences.

ACT recognizes that while some problems can be changed, some experiences, losses, health conditions, disabilities, or life circumstances cannot be changed. Acceptance does not mean liking, approving of, or wanting what is happening. It means making space for what is already here, while putting more energy toward the parts of your life where you do have choice and influence.

ACT also focuses on what matters to you. Together, we can explore your values and find realistic ways to move toward them, even when difficult thoughts, feelings, pain, or circumstances are present.

The goal is not to eliminate every difficult thought or feeling. It is to build greater flexibility in how you respond, so those experiences have less control over how you live your life.

Trauma-informed counselling recognizes that past and present experiences can shape how we respond to ourselves, other people, and the world around us. Rather than assuming there is something “wrong” with you, a trauma-informed approach considers how your responses may have developed as understandable ways of coping, adapting, or protecting yourself in the context of what you have experienced.

Trauma-informed counselling also recognizes your strengths, resilience, knowledge of yourself, and the strategies that have helped you through difficult experiences. We can build on what is already working while exploring whether other ways of responding might give you more flexibility, choice, or support in your life now.

In our work together, I prioritize choice, collaboration, transparency, and respect for your boundaries. You do not need to share every detail of a difficult or traumatic experience for counselling to be helpful, and we can work at a pace that takes your needs and sense of safety into account.

Neurodiversity- and disability-affirming counselling starts from the understanding that there are many valid ways of thinking, communicating, experiencing the world, and moving through life. Differences are not automatically problems that need to be fixed.

It also means recognizing that some challenges can be changed, while others may be long-term, permanent, or outside your control. That can include experiences of systemic discrimination and ableism, which are not yours to solve alone. Counselling can be a place to better understand yourself, find practical supports, build self-compassion, and make choices that work better for your needs and what matters to you.

In our work together, I respect your lived experience and your understanding of yourself. That can mean adjusting how we communicate, slowing things down when needed, making space for sensory or accessibility needs, and talking openly about experiences such as masking, burnout, stigma, ableism, or navigating systems that were not designed with you in mind.

The goal is not to make you seem more “typical” or to push you past your limits. It is to support you in finding ways of living that feel more sustainable, authentic, and meaningful to you.

Practical details

Information about appointments, location, fees, insurance, and scheduling.

Yes. I offer in-person counselling in Kamloops, BC, as well as virtual counselling across Canada.

Some people prefer meeting in person because they value being in a dedicated counselling space, having fewer distractions, or finding it easier to feel present and connected during the session. Others find virtual counselling more comfortable, accessible, or easier to fit into their lives.

Many clients use a mix of in-person and virtual sessions, depending on what works best for them. Things like energy levels, anxiety, caregiving responsibilities, weather, travel, or other circumstances can all affect which option feels more manageable.

My counselling office is located in downtown Kamloops, BC, at 546 St. Paul Street, Suite 320. The space is fully accessible and is designed to be comfortable, calm, and welcoming.

My office also includes a calm, inviting waiting area, and there is nearby parking for clients, including both free and paid options.

If you have specific accessibility needs or questions about getting to the office, you’re welcome to contact me before your appointment so we can make sure you have the information you need.

 

Yes. I offer direct billing for a number of extended health plans, including major insurers such as Pacific Blue Cross, Canada Life, Sun Life, and Manulife.

Direct billing availability depends on the details of your individual plan, including whether it covers services provided by a Canadian Certified Counsellor (CCC). If you’re unsure, contact me with the name of your insurance provider and I can let you know whether I’m able to bill them directly.

I also offer direct billing for some ICBC and long-term disability (LTD) claims. These arrangements need to be discussed with me in advance so we can confirm the details before proceeding.

If direct billing isn’t available, I can provide you with a receipt to submit to your insurer for reimbursement.

Sessions are 50 minutes and cost $165.

Many extended health benefit plans include coverage for counselling services provided by a Canadian Certified Counsellor (CCC), but coverage varies between plans. I recommend checking your specific benefits to confirm whether CCC services are included and how much your plan will reimburse.

I also offer direct billing for a number of extended health plans. If you’re unsure about your coverage or whether I can bill your insurer directly, you’re welcome to contact me. More information about direct billing is included in the question above.

How often we meet depends on what you’re working through, what feels manageable, and what works with your schedule and budget.

Some clients prefer to meet weekly, while others choose every two weeks or less often. We can talk about what frequency makes sense for you, and we’ll check in over time about whether it is still working well for you.

There is no expectation that you attend counselling on a fixed schedule indefinitely. How often we meet can change depending on what is happening in your life, your goals, and the level of support that feels helpful.

Yes. If you’re scheduled for an in-person session and would prefer to attend virtually instead, just email me to let me know. I will always make the change to virtual for you.

You’re welcome to make that change for any reason, including changes in your energy, anxiety, weather, travel, or simply because virtual feels more manageable.

If your appointment is booked as virtual, it cannot be changed to in person on the same day, because I may be working from my home office for virtual appointments.

 

Still have questions?

You’re welcome to reach out if your question isn’t answered here.

Absolutely. If you have a question that isn’t answered here, you’re welcome to email me at info@alicianormancounselling.ca.

You can also book a free 15-minute consultation if you’d rather talk through your questions before deciding whether I’m the right counsellor for you.

There’s no obligation to book a counselling session after contacting me or having a consultation.